ABOUT ME

I have experience spanning technical support and systems administration. I have proven abilities in configuring and administering computer systems in an enterprise environment. I'm a self-starter and a detail-oriented team player with strong analytical skills and multitasking ability.



I built this page as part of the Cloud Guru Azure Resume Challenge.

Technical

  • Windows 10
  • Linux
  • Windows Server
  • Active Directory
  • AzureAD
  • Azure
  • Office 365
  • PowerShell
  • Terraform
  • DNS
  • DHCP
  • TCP/IP

    • Work

    Barrow Hanley Global Investors

    Technical Support Analyst • February 2015 - present

    Ensured the stable operation of computer hardware and software systems for a 100-user office. Deployed, supported, and maintained all desktops, laptops, printers, and office phones. Performed Active Directory user account management, Office 365/Microsoft Azure administration tasks, VMware administration and mobile device management via Microsoft Intune. Proposed and implemented technical solutions to enhance and troubleshoot systems more effectively. Racked, stacked, and cabled new/existing equipment in the data center as needed. Assisted with server maintenance, monitoring, and performance tuning to ensure overall performance was satisfactory.

  • Assisted in remediation of identified system security vulnerabilities to ensure that all systems were secured.
  • Deployed group policy objects to ensure that operating systems, applications, and user settings were centralized.
  • Created PowerShell scripts to automate repetitive tasks.
  • Assisted in the testing and execution of the disaster recovery plan to maintain business continuity and recovery standards.

    • Norton Rose Fulbright

    IT Support Analyst • July 2013 - February 2015

    Analyzed and resolved issues escalated from the help desk for the Dallas branch office of 300 users. Conducted training of computer systems and applications for all users.

  • Managed Active Directory user accounts and Exchange 2010 mailboxes.
  • Utilized SCCM to deploy software packages to multiple workstations efficiently.
  • Applied operating systems updates, patches, and configuration changes on a regular basis to ensure that all systems were secured and up to date.
  • Created detailed documentation consisting of configurations, policies, and procedures which reduced the number of escalated issues from the help desk.

    • Linebarger Goggan Blair & Sampson, LLP

    IT Assistant (part-time) • May 2009 - July 2013

    Assisted the Network Administrator regarding IT support for a 100-user office. Primary contact for all IT issues including break/fix, deployment, maintenance and purchasing of desktops, laptops, office phones and software.

  • Upgraded all desktops and laptops of the Dallas branch office from Windows XP to Windows 7.
  • Reduced printer expenses by 40% by negotiating better rates with vendors and by performing most printer maintenance in-house.

    • Education

    Bachelor of Science, Information Technology

    Western Governor's University - Texas

    March 2015

    Associate of Science, Liberal Sciences

    Cedar Valley College

    December 2012